I have experienced some pretty good customer service in my life. Some came with the cost of whatever I was doing, so you would kind of expect it, and some was pure luck. Once, what I believe was a case of mistaken identity* got me the penthouse overlooking Tumon Bay in Guam, and that had some ‘perks’. That said, I think every previous customer service experience was bested by the staff at the Hyatt Regency Schaumburg this past weekend.
For Irish Dance readers, you don’t need much explanation, but since I expect others to see this, a little back story.read more
This is a follow up to a post I wrote last year, and some of the references may make more sense if you read that first. This is a bit more ‘story-tellish’ than most of my posts, and the story does not do it justice :)
So a year after our discovery of a hidden gem in Montague, MI we returned to the Muskegon area for the 2014 Michigan Feis. It started with a Facebook message to Valerie, the proprietor, saying we were on the way. She let us know that she had other guests this year and that breakfast would be at 930. I replied that we would need to leave about 8 to get to the feis on time, and she need not worry about us, but shortly after, received a response saying we would not be leaving without breakfast, and that we could eat at 730.read more
Up until now, I have not found any feis accommodations worth blogging about, I mean hotels are hotels right? Some are nicer than others, but generally, as long as they are clean, they are really all the same. But when we waited to long to make a hotel reservation, in Muskegon, the weekend of the Irish Music Festival and feis, I just knew we were going to end up in a hotel that was on the less acceptable end of ‘really all the same.’ I have to say though, we stayed somewhere this weekend that we all liked so much, I needed to blog about it.read more